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Terms & Conditions


Terms & Conditions
StayHub Rentals

Rental Agreement, Credit Card Authorization, and Damage Waiver:

All Reservations are subject to Booking Gurus LLC and Property Owner approval. Online rates are subject to change without notice. Should there be any issues with the reservation, you will be contacted within 72 hours.

Damage Waiver:
You have the option to purchase additional Damage Protection on your own from a 3rd party of your choosing. We recommend that you do that. 

Capacity Restrictions:
The sleeping capacity for this property is limited to the number of beds provided, so twin beds sleep 1 guest; double, queen, and king beds sleep 2 guests each… Extra guests beyond the maximum sleeping capacity are not allowed without express written permission in advance. Often, extra sleeping capacity is not possible at this property. 

Each additional guest exceeding the maximum sleeping capacity for this property will incur a charge of 25% of the nightly rental rate, per guest, and will be charged to the credit card provided above. No pets, smoking, or parties of any kind are allowed at any properties who utilize Booking Gurus LLC services.

Rules, Regulations & Other:
All payments are non-refundable if a reservation is canceled, all payments will be forfeited.

Guest rents, for vacation purposes only, the furnished real property and improvements described.

Arrival & Departure:
Check-in time is no earlier than 4:00 PM on the arrival date. This time may be delayed should unforeseen circumstances arise.
Check-out time is no later than 10:00 AM on the departure date.

Early Check-In and Late Check-Out options are available for an additional fee if available (Not an option during Peak Times).
If Early Check and/or Late check-out are approved, you will get an email confirmation from the reservation team.
A $75 per hour fee will be assessed for failing to vacate the unit by the agreed-upon check-out time.

All payments are non-refundable. Outside 15 days of arrival, Deposit Payment is due to reserve property. Balance Payment is due 15 Days before Arrival and will be charged automatically to the same credit card used unless communicated otherwise. Within 15 Days of Arrival, Total Cost is due to reserve property. All Payments are nonrefundable.
Cancellations & Refunds:
All payments are non-refundable.
If the Reservation is canceled within 15 days of arrival, the Deposit Payment will be forfeited, and the Guest is released from financial liability on the remaining balance owed.
Cancellations with less than a 15-day notice will result in 100% loss of all payments less any security deposit or damage waiver.

For any reason beyond the control of Management, the Premises become unavailable, Management may substitute a comparable unit or cancel this Agreement and refund in full all payments made by Guest minus services charges.

Strict Noise Ordinance:
(Booking Gurus LLC is entirely removed from this process.)
Terms include a No Tolerance Policy regarding excessive noise, parties, or disturbing neighbors. Please make sure you are comfortable with the Terms as they are strictly enforced. 
There is a strict noise ordinance that must be followed. No loud noises, music, or load vehicles are allowed between the hours of 10:00 pm and 7:00 am.
When a renter is in violation of this ordinance Code Enforcement may show up as they actively drive around enforcing the Code. The Owner and/ or Owner’s Agent will be contacted by Code Enforcement. 
If an Owner or Owner’s Agent must respond to a complaint, the Owner will charge the guest $250 that would be charged to the Credit Card on file for the first communication. (Please note the Owner reserves the right to evict Guests for noise or any other complaints from the property with no additional warnings.)
For a 2nd violation during a stay, the Owner will charge a $500 fine to the guest that would be charged to the Credit Card on file.
The guest will be responsible for all fines:
If you have any questions about Code Compliance, please review:
San Bernardino County Short-Term Rental Information
City of Big Bear Lake Rental Information
Please note Code Enforcement may also fine you up to $1,000 per violation or more.

Approved Guests and Use:
The Premises are for the sole use as a personal vacation residence by Approved Guests. The Reserving Guest is the only one who can Check-in and is responsible for any guests that use the property during the term of this agreement. Guests may not exceed Max Occupancy for Property at any time. If the Premises are used, in any way, by more than max allowed guests:
(i) Guest and all others may be required to immediately leave the Premises or be removed from the Premises;
(ii) Guest is in breach of this Agreement; and
(iii) Guests forfeits their right to return any monies collected.

Approved Guests are persons who will occupy the Premises. No unlawful activity or any other activity that constitutes a nuisance is permitted on the Premises. Approved Guests take full responsibility for all lost or broken items and any damages to the Property of any kind.

Premises will be delivered to Guests in a professionally cleaned condition.
Should the Guest’s use and activity require more than regular cleaning services, the Guest will be charged for associated excess costs.

Pets might not be allowed. If an unauthorized pet is discovered on the premises, guests will be asked to leave without a refund as guests will be in breach of this agreement. The guest will also forfeit the deposit. And guests will be fined $1,000 for the premises to be deep-cleaned charged to the credit card on file.

No Smoking and/ or Vaping
We have a very strict No Smoking and/ or No Vaping policy on the grounds of all of and properties that utilize Booking Gurus LLC services.
No smoking and/ or vaping is allowed on the premises. If smoking does occur on the premises:
(i) Guest is responsible for all damage caused by the smoking including, but not limited to, stains, burns, odors, and removal of debris;
(ii) Guests may be required to immediately leave the Premises, or be removed from the Premises;
(iii) Guests are in breach of this Agreement.
If any guest smokes or vapes on the premises during their stay, a cleaning fee of $1,000  will be charged automatically to the Credit Card on file to cover the cost of carpets cleaning, dry cleaning of all bedspreads, curtains, etc. And the security deposit will be forfeited.

Condition of Premises
Guests shall, on arrival, examine the Premises, all furniture, furnishings, appliances, fixtures, and landscaping, if any, and shall immediately report, in writing, if any are not in operating condition or are in disrepair.
Reporting repairs does not give the Guest the right to cancel this Agreement or receive a refund of any payments made.
The Owner or Owner’s Agent will do everything in its power to fix, replace or eliminate the problem in a timely manner but guests should be aware that sometimes this can take minutes, hours, or days and it is out of their hands.

Lost Items or Left Items
Management assumes no responsibility for lost, stolen, or abandoned items. A reasonable effort will be made to contact the Guest for a return. There will be a $45.00 handling charge plus shipping costs for any found items returned at the Guest’s request. Management shall not be held liable for the condition of said items.
Any items not claimed for longer than 30 days may be donated or sold.

Mail Services:
You may ship directly to the home that you are staying in using FedEx or UPS while you are in the home, however, we cannot guarantee delivery or security of the package. This will be up to the shipping client and the shipping receiver to arrange.
**We are not responsible for any lost, damaged, or delayed deliveries. Returning late deliveries after a guest has left will incur an additional fee, plus the cost of shipping.

Maximum Occupancy:
No guests in excess of the maximum occupancy specified in the rental agreement shall occupy the property. Breach of this will result in immediate termination of the rental agreement with a forfeiture of the entire rental amount and/ or security deposit.

No Parties:
All rentals are in residential areas and may not be used for weddings, receptions, parties, or large gatherings without written permission from the Property Owner. Any disruptive events could result in eviction and forfeiture of the entire rental amount and security deposit.

Illegal Substances
No illegal substances are allowed in the rental, and minors should not be in possession of alcohol. Violations will result in eviction from the property and no refunds will be issued.

TV/ Cable/ Internet/ Satellite:
No refund shall be given for a number of devices, outages, content, or lack of content or personal preferences with regard to cable/internet/satellite service. Services are provided as a convenience only and are not integral to this agreement. No refund shall be given for outages, content, lack of content, speed, access problems, lack of knowledge of use, or personal preferences with regard to service.

Air Conditioning & Heating
Most rentals are not equipped with air conditioning. If so equipped, and if not regulated otherwise, the Guest agrees that Air conditioning shall not be set below 72 degrees and the heat shall not be set above 78, and that the fan setting shall be “Auto”. Doors and windows shall be closed when either heat or air conditioning is in operation.
There are no refunds for lack of or malfunctioning HVAC units.

Pool & Spa
If so equipped, spa heating is included.
Pool heating, unless solar equipped, is an additional fee and must be paid for prior to use.
Guest agrees not to tamper with pool heat controls or manipulate the heater in any way.
Pool heat shall not exceed 86 degrees.
The guest understands that the area surrounding the pool and spa may not be fenced or secure. Guest understands and agrees to be responsible and liable for any damages that occur to the pool and spa and its support equipment through Guest misuse and/or negligence.

System(s) Failure
In the event, the rental unit sustains a failure of a system, including but not limited to water, sewer, septic, electrical, gas, plumbing, mechanical, appliances, heat pump, ventilating, pool, hot tub, or other system or structural systems, neither the property owner nor the Management shall be liable to Guests for damages, and no refunds will be given for such failures.
However, Management will make an effort to promptly repair or replace the failed system or equipment, and in such event, the Guest agrees to permit the Manager or its service provider to have reasonable access to the property to inspect and make such repairs.

Unforeseen Circumstances:
Management will not assume liability for any loss, damage, or inconvenience caused by but not limited to the following: weather conditions, natural disasters, pests, construction, acts of God, or other reasons beyond its control.

There shall be no refunds available as such instances are beyond the control of Management. It is highly recommended that the Guest considers travel and/or rental insurance.

Rules, Regulations – No Commercial Use:
Guest agrees to comply with any and all rules and regulations that are at any time posted on the Premises or delivered to Guest. Guest shall not, and shall ensure that Guest and licensees of Guest shall not:
(i) disturb, annoy, endanger, or interfere with other Guests of the building in which Premises is located or its neighbors;
(ii) use the Premises for any commercial or unlawful purpose including, but not limited to, using, manufacturing, selling, storing, or transporting illicit drugs or other contraband;
(iii) violate any law or ordinance; or
(iv) commit waste or nuisance on or about the Premises.

Maintenance & Reporting:
Guests shall properly use, operate and safeguard the Premises including, if applicable, any landscaping, furniture, furnishings, appliances, and all mechanical, electrical, gas, and plumbing fixtures, and keep them clean and sanitary.
Guests shall immediately notify Management of any problem, malfunction, or damage.
Guests shall pay for all repairs or replacements caused by Guest, excluding ordinary wear and tear.
Guests shall pay for all damage to the Premises as a result of failure to report a problem, malfunction, or damage in a timely manner.

Management and Management Representatives and agents have the right to enter the Premises, at any time,
(i) for the purpose of making necessary or agreed repairs, decorations, alterations, and improvements, for maintenance or to supply necessary or agreed services;
(ii) to verify that Guest has complied with the terms of this Agreement; or
(iii) in case of emergency. Management and Management Representatives and agents have the right to enter the Premises, upon reasonable notice of at least 24 hours, to show the Premises to prospective or actual purchasers, tenants, mortgagees, lenders, appraisers, or contractors.

During winter, snow removal from the driveway is provided automatically.
But during severe storms, please be patient with the drivers as they are doing all they can to keep up with the accumulation.
Be sure you know the laws in regard to winter parking. Do not park in the street! Your car will get a ticket and/or be towed!
Chains are required to be carried in all vehicles from October through April.
Driving conditions may be hazardous as well. Be prepared.
Many homes are in HOAs that do not allow parking on the street even during the summer.

Termination of Occupancy:
Upon termination of occupancy, the Guest shall:
(i) return all copies of all keys or opening devices to the Premises, including any common areas;
(ii) vacate the Premises and surrender it to Management empty of all persons at agreed upon time;
(iii) vacate any/all parking and/or storage space; and
(iv) deliver the Premises to Management in the same condition less ordinary wear and tear as received upon arrival.

Weather/ Mother Nature:
We cannot be held responsible for circumstances beyond anyone’s control. This includes excessive noise from construction or public/private events, wildfire/smoke, weather-related interruptions, road closures, lack of snow, frozen pipes, interruption of services and utilities, or unexpected appliance breakdown.
Properties that are listed as Ski-in/Ski-out, Ski Access, Walk to Ski, and ski-accessible homes are subject to weather and we cannot be held responsible for weather/snow conditions that make these homes ski-accessible.

Personal Property & Injury:
(i) Owner Insurance: Guest personal property, including vehicles, are not insured by the Owner or, if applicable, HOA, against loss or damage due to fire, theft, vandalism, rain, water, criminal or negligent acts of others, or any other cause. Owner/Management does not insure against personal injury to Guest, guests, or licensees due to any reason other than the condition of the Premises.
(ii) Guest Insurance: Management recommends that Guests carry or obtain insurance to protect Guests and licensees and their personal property from any loss or damage.
(iii) Indemnity and Hold Harmless: The Guest agrees to indemnify, defend and hold harmless the Owner and Management from all claims, disputes, litigation, judgments, costs, and attorney fees resulting from loss, damage, or injury to the Guest or licensees or their personal property.

Guest agrees to mediate any dispute or claim arising out of this Agreement, or any resulting transaction, before resorting to arbitration or court action. Mediation fees, if any, shall be divided equally among the parties involved.
Joint & Individual Obligations:
If there is more than one Guest, each one shall be individually and completely responsible for the performance of all obligations under this Agreement, jointly and individually with every other Guest.

Entire Contract:
Time is of the essence. All prior agreements between the Owner and Guest are incorporated in this Agreement, which constitutes the entire contract. It is intended as a final expression of the parties` agreement, and may not be contradicted by evidence of any prior agreement or contemporaneous oral agreement. The parties further intend that this Agreement constitutes the complete and exclusive statement of its terms and that no extrinsic evidence whatsoever may be introduced in any judicial or other proceeding, if any, involving this Agreement. Any provision of this Agreement that is held to be invalid shall not affect the validity or enforceability of any other provision in this Agreement. The waiver of any breach shall not be construed as a continuing waiver of the same or any subsequent breach.

In consideration of the right to visit the home, the Guest agrees to release to the fullest extent allowed by law, the Owner and its Management, members, officers, associates, employees, agents, representatives, attorneys, assigns, and affiliates (collectively, the Affiliates) from all liability or responsibility of any kind whatsoever for any personal injury, death, property damage or other loss sustained by me, my minor children, any guest identified on this form, or any guest or person allowed onto the property during my rental dates as a result of my, my children or the guests’ participation in a visit to the home, due to any cause whatsoever, including without limitation negligence on the part of Owner or Management. I understand that this release will bind my heirs, administrators, executors, and any other person or entity seeking to claim under or through me.

You give Booking Gurus LLC express permission to engage in future marketing upon receipt of your phone number, text messaging, mailing address, email address, and any other form of communication.
StayHub Rentals
757 Pine Knot Ave
Big Bear Lake CA 92315
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